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Our Journey to Transforming
Customer Service

Meet the Team Behind Joy AI

At SAS Joy, we're more than just a technology company - we're pioneers in AI-driven customer service solutions.

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About the service

What is a hybrid AI + live agent answering service

Joy adapts to your business model, giving you the power to configure its settings to match your operational needs perfectly. From selecting the service model that aligns with your goals to fine-tuning how Joy interacts with your customers, every aspect is customizable.

  • blue_tick Decide between the AI-Only Model or the Hybrid Model
  • blue_tick Set Availability 24/7, after hours, or during peak times
  • blue_tick Adjust communication style to match your brand personality
Why need

Why your business needs the service

Embark on an interactive journey to see how Joy can redefine your customer service experience. During your personalized demo, you will receive:

Lower costs1

Access real-time insights to optimize performance and enhance service1.

Lower costs2

Access real-time insights to optimize performance and enhance service1.

Lower costs3

Access real-time insights to optimize performance and enhance service1.

Lower costs4

Access real-time insights to optimize performance and enhance service1.

Some statistics

Industry statistics

Discover how Joy transforms customer interactions across industries, from healthcare to retail, delivering tailored solutions for every business need.

First Impressions

64%

Clients decide whether to contact a law office based on how professional their website looks.

Clear Communication

76%

Clients are more likely to hire a law firm that explains legal processes in plain language.

Speed of Response

89%

Clients are more likely to hire a law office that responds quickly and consistently.

Features

Discover features of Joy AI

Unlock the full potential of your customer service with Joy's standout features designed to enhance efficiency and customer satisfaction.

SMS Messages to Callers

Direct SMS Send helpful links and follow-ups via text.

Easily text callers key information (like your website or contact details) during or after each call.

Integrate With Your Systems

Integrations Keep working with the tools you already use.

Sync call data directly to your existing software, ensuring a seamless experience from call to CRM.

Customize Call Flows

Customizable Call Flows Design a workflow that fits your process.

Create and adjust scripts or workflows in real time to efficiently handle inquiries and capture leads.

Premium AI Voices

Premium Voices Tailor the AI voice to your brand.

Choose from hundreds of high-quality AI voices to match your company’s style and tone.

Multilingual Agents

Multilingual Serve a global audience.

Our AI handles calls in virtually any language, including English, Spanish, French, Mandarin Chinese, Hindi, and Arabic.

Call Analytics

Analytics Get deeper insights into your call performance.

Track call times, results, and caller types to improve your strategy.

Transfer to Live Agents

AI to Live Agent Transfers Blend AI and human reception seamlessly.

Our AI routes calls to a live reception team 24/7 based on keywords or specific needs.

Transfer to Your Staff

AI to Staff Transfers Instant escalation to your team.

Automatically transfer priority calls to staff members when specific triggers are met.

Your Own Joy Phone Number

Dedicated Phone Number One number for both AI and live agents.

Forward your calls to a single local number where AI and live agents operate together seamlessly.

Qualify Leads

Lead Qualification Ensure you focus on the right prospects.

Follow your intake criteria to qualify leads, transferring high-potential opportunities directly to you.

Qualify Leads

Call Recording & Transcription Never miss a detail.

Each AI-handled call is recorded, transcribed, and saved in your portal for quick review and easy documentation.

Appointment Booking

Appointment Booking Effortless scheduling.

Provide callers with a direct link to your calendar software, letting them book appointments on the spot.

Answer Callers Questions

Answer Questions Reliable information at the ready.

Address FAQs and common inquiries using your business details, giving callers accurate answers fast.

Instant Call Notifications

Instant Notifications Stay in the loop instantly.

Get real-time post-call alerts—perfect for on-call dispatching and notifying the right team members.

Text or Call While Keeping Your Number Private

Text & Call After Follow up while keeping personal numbers private.

Call or text from your portal, so you never have to use your personal phone number again.

Joy Handles Unlimited Call at Once

Unlimited Parallel Calls Scale without limits.

Our AI agent can handle an unlimited volume of simultaneous inbound calls without skipping a beat.

Integrations

Powerful Integrations to Boost Efficiency

Scheduling a demo isn't just about seeing a product—it's about envisioning a new future for your customer service.

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Calendly

Integrating Calendly with Joy AI allows your receptionist to schedule right on your calendar.

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Google Calendar

Integrating Calendly with Joy AI allows your receptionist to schedule right on your calendar.

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Salesforce

Integrating Calendly with Joy AI allows your receptionist to schedule right on your calendar.

Comparison

Old approach vs new approach

Scheduling a demo isn't just about seeing a product—it's about envisioning a new future for your customer service.

❌ OLD APPROACH

Voicemail

See how Joy works within scenarios relevant to your industry and business processes.

  • Red Icon No live agents available
  • Red Icon Delayed follow-ups
  • Red Icon Frustrated callers
  • Red Icon Low response rate
  • Red Icon No data insights

AI only

Automated, fast, but limited. AI answers what it can, but often fails to truly understand or engage.

  • Red Icon Misunderstands human intent
  • Red Icon Can’t handle complex cases
  • Red Icon May drop or misroute calls
  • Red Icon Feels impersonal
  • Red Icon Lacks empathy
🔥 NEW APPROACH

PRO AI + Live Agent

Combines smart AI with real human support. Every call is handled, every lead is captured, every customer feels heard.

  • Green Icon 24/7 availability
  • Green Icon Seamless handoff to humans
  • Green Icon Consistent and professional responses
  • Green Icon Captures every lead
  • Green Icon Personalized experience
Testimonials

What Our Clients Say

Hear from businesses that have transformed their customer service with Joy.

Joy seamlessly integrated with our existing systems. The setup was straightforward, and we’ve seen a significant reduction in missed calls.

M
Mark T.

We significantly reduced our operational costs without sacrificing quality. Joy handles routine calls efficiently, allowing our team to focus on strategic tasks.

D
Danial K.
Experience the difference

Hear the different

Embark on an interactive journey to see how Joy can redefine your customer service experience. During your
personalized demo, you will receive:

BASIC
Hanging Phone

Voicemail

See how Joy works within scenarios relevant to your industry and business processes.

00:00 00:00
VS icon
ADVANCED
AI Answering Service Experience

PRO AI + Live Agent

Get immediate answers to your questions from our knowledgeable team.

00:00 00:00
How to set up

Find the Perfect Plan for Your Business

Step 1: Configure Joy

Train Joy on your business

Decide what information you want gathered in your workflow, populate FAQs, add basic information like your business hours and website address to get your AI agent up to speed.

Our easy-to-use interface gives you full control to fine tune your agents behavior in real time – like adding new questions to your workflow or trying out a new voice.

  • Our system is an AI + live operator hybrid model, so the live agent will also use the workflow you build
  • Add behavioral information like selecting the mood of the AI, the objective of each call, and the service type
  • Add staff information to create a company directory for instant transfers or message taking
  • Decide how you want to be alerted of important messages
  • Integrate with tools you already use and select to send data to your external software
Step 2: Your AI Receptionist is Ready

Joy is ready to answer calls and take messages

Love your business number? We do too – and there’s no need to lose it! We’ll provide you with a unique phone number in your local area code to forward your calls to when you want Joy to answer.

Our voice AI will answer the call first and follow the workflow you created. If Joy can’t answer a question, we’ll hand the call off to a live agent who will take it the rest of the way.

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Say Hi to AI

Our voice AI handles calls based on the workflow and configuration options. If you integrate your CRM, we can even greet customers by name!

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Live Agent Handoff

If your customers don’t want to interact with AI, we’ll immediately hand the call off to a live human agent.

Step 3: Optimize Performance

Review and enhance your service with every call

Review reports and make actionable insights on how to adjust your workflow. Your Flex dashboard shows statistics like total calls, percentage of new callers, call length, and call outcome analysis giving you more data on why customers are calling.

Everytime the AI answering service hands off the call to a live agent, the reason is logged for you to adjust your workflow and improve the automated experience for the next caller.

Get started
Fill Every Call with Joy

Frequently Asked Questions

Find answers to common questions about Joy and how it can benefit your business.

Categories

What is Joy?

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Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How does Joy work?

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Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How is my AI agent trained?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How does Joy work?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How does Joy work?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How does Joy work?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.
info_icon Still have a question?

If you didn’t find your answer, feel free to reach out.

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Industries

Check other industries

Discover how Joy transforms customer interactions across industries, from healthcare to
retail, delivering tailored solutions for every business need.

Enterprise Business Briefcase

Enterprise

Streamlines multi-department communication, gathers detailed caller data, and ensures each inquiry reaches the right team instantly.

General Contractor Hat & A Building

General Contractors

Collects job details, assists with scheduling, and sends price sheets to callers.

Healthcare Stethoscope

Healthcare

Answers basic questions, manages patient intake, and provides directions or office info.

HVAC Cooling System

HVAC

Answers questions about new installations, books seasonal maintenance, and jumps in when systems fail during extreme weather.

Lawyer Scales

Lawyers

Captures caller info, routes new inquiries to you or your staff, schedules consultations, and answers questions based on your provided details.

Experience Joy's benefits with no obligation

Register for a Free Trial Today

Unlock the potential of AI-powered customer service. With no credit card required, explore Joy's features and see the difference it makes for your business.

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See how our AI and live operator answering service solutions simplify the customer journey and bring your callers Joy.

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