Our hybrid AI answering service + live answering model comes with AI-powered interactions to optimize your customer service, and live human agents to create meaningful connections – ensuring your customers receive the customer service they want.
With standard Joy AI pricing, every 1 minute Joy handles uses only 0.8 plan minutes. That means a 10-minute Joy AI call counts as 8 billed minutes. For new customers, Joy AI uses only 0.5 plan minutes for the first 60 days, so that same 10-minute call counts as just 5 billed minutes.
or
0 Joy AI minutes
Solo is pay as you go. Joy AI normally bills at 80% of live operator usage. New customers get the intro Joy AI rate of 50% for the first 60 days.
Custom greeting & message taking
Intelligent spam filtering
Multilingual AI answering
Seamless call transfers
SMS appointment links
Unlimited users
No contracts
Zapier integration to 8000+ apps 
or
125 Joy AI minutes
Live operator calls use 1 plan minute per minute. Joy AI normally uses 0.8 plan minutes per minute. For the first 60 days, new customers get the intro rate of 0.5 plan minutes per Joy AI minute.
Custom greeting & message taking
Intelligent spam filtering
Multilingual AI answering
Seamless call transfers
SMS appointment links
Unlimited users
No contracts
Zapier integration to 8000+ apps 
or
275 Joy AI minutes
Live operator calls use 1 plan minute per minute. Joy AI normally uses 0.8 plan minutes per minute. For the first 60 days, new customers get the intro rate of 0.5 plan minutes per Joy AI minute.
Custom greeting & message taking
Intelligent spam filtering
Multilingual AI answering
Seamless call transfers
SMS appointment links
Unlimited users
No contracts
Zapier integration to 8000+ apps 
or
625 Joy AI minutes
Live operator calls use 1 plan minute per minute. Joy AI normally uses 0.8 plan minutes per minute. For the first 60 days, new customers get the intro rate of 0.5 plan minutes per Joy AI minute.
Custom greeting & message taking
Intelligent spam filtering
Multilingual AI answering
Seamless call transfers
SMS appointment links
Unlimited users
No contracts
Zapier integration to 8000+ apps 
or
1,250 Joy AI minutes
Live operator calls use 1 plan minute per minute. Joy AI normally uses 0.8 plan minutes per minute. For the first 60 days, new customers get the intro rate of 0.5 plan minutes per Joy AI minute.
Custom greeting & message taking
Intelligent spam filtering
Multilingual AI answering
Seamless call transfers
SMS appointment links
Unlimited users
No contracts
Zapier integration to 8000+ apps 
or
3,125 Joy AI minutes
Live operator calls use 1 plan minute per minute. Joy AI normally uses 0.8 plan minutes per minute. For the first 60 days, new customers get the intro rate of 0.5 plan minutes per Joy AI minute.
Custom greeting & message taking
Intelligent spam filtering
Multilingual AI answering
Seamless call transfers
SMS appointment links
Unlimited users
No contracts
Zapier integration to 8000+ apps 
or
6,250 Joy AI minutes
Live operator calls use 1 plan minute per minute. Joy AI normally uses 0.8 plan minutes per minute. For the first 60 days, new customers get the intro rate of 0.5 plan minutes per Joy AI minute.
Custom greeting & message taking
Intelligent spam filtering
Multilingual AI answering
Seamless call transfers
SMS appointment links
Unlimited users
No contracts
Zapier integration to 8000+ apps 
or
12,500 Joy AI minutes
Live operator calls use 1 plan minute per minute. Joy AI normally uses 0.8 plan minutes per minute. For the first 60 days, new customers get the intro rate of 0.5 plan minutes per Joy AI minute.
Custom greeting & message taking
Intelligent spam filtering
Multilingual AI answering
Seamless call transfers
SMS appointment links
Unlimited users
No contracts
Zapier integration to 8000+ apps Every plan features Joy AI configured to your call-handling preferences, seamless integration with our apps (plus thousands via Zapier), personalized call workflows, and instant email & SMS alerts for incoming calls. You’ll get live transfers to human agents on demand, full transcripts, summaries, and recordings, flexible forwarding numbers across multiple local area codes or toll-free numbers, all powered by enterprise‑grade infrastructure and security. With all plans, Joy is available 24/7 and can answer all of your calls at one time. Sign your small business up today!
Joy plans can support solo businesses, growing teams, and high-volume call operations across industries including contractors, law firms, medical offices, plumbers, electricians, HVAC companies, and property managers.
Get the best AI agent and live operator answering service in one customer service platform.
Don’t have time for a product tour? Find answers to the most common questions
we get asked about billing, pricing, plans, and Joy.
Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.
Joy is an AI-powered virtual agent that greets callers like a human receptionist. It instantly starts following your pre-programmed workflow, answers common questions, and forwards calls to a human when needed.
If the AI virtual agent gets tripped up and can’t move forward in your script to complete the call, a live operator will step in to complete the transaction.
Joy is trained on reading your FAQs, business information, and by following the workflow you create. Simply program your call script through our drag-and-drop editor, provide information about your business in the form of FAQs and business hours, and Joy navigates your call flow just like a human would.
Yes. Joy is exclusively trained to follow the custom workflow you provide ensuring we’re asking the questions you want answered and logging consistent and accurate information about the call.
To experience our AI answering service, click the Free Trial button above to start a trial account. You’ll be able to configure both Joy AI and how our live operators answer your calls. If you like what you hear, you’ll have the option to sign up for a monthly plan after your trial.
We accept all major credit cards.
No, Joy includes call recording, transcription, and message-taking at no extra cost. However, add-ons are available for live operator plans.
No, Joy offers a free 14-day trial with no credit card required. After the trial, you can choose a plan and provide payment information.
Joy offers multiple plans to fit different business sizes and call volumes. Plans are all month-to-month, and you can upgrade or downgrade at any time.
No, we do not offer any annual plans or discounts for annual payments.
Absolutely! We give you 2-weeks (14-days) or 200 minutes – whichever comes first – to try Joy, our AI answering service. There is no credit card required to start, and if you don’t enter one during your trial, you’ll never be billed.
We give you 14 days to access Joy and all standard live operator features. You can choose a plan at any time during the trial and continue using your setup seamlessly.
Your data and setup will remain intact, and you can select a plan to purchase and continue using Joy. if you don’t provide payment information, your service will end and you will not be billed.
Contracts are strictly month-to-month options. You can start, stop, or change your plan at any time. Note that refunds are not given for cancellations or downgrades.
If you exceed your monthly minutes, we’ll continue to work at an overage rate. To keep your AI receptionist in budget, you can create billing alerts in your portal to let you know when you’ve gone over your plan allowance, and when you should save money by upgrading to the next plan.
Joy bills by the minute to align with your budget and your success. Usage is billed down to the second, ensuring transparent pricing without hidden fees.
No, there is no setup fee. Onboarding services are complimentary.
Joy provides premium features, including human backup for complex queries, lead qualification, and advanced AI capabilities and reasoning, ensuring reliable and high-quality service. The price for Joy interactions are the same price for live operator interactions.
Setting up Joy takes just a few minutes. Quickly develop your workflow, choose a voice for your workflow by adjusting the option in your numbers configuration, provide details about your business, and set up call handling preferences including if you want AI to be the front end to handle calls, or you would prefer those calls drop right to a live agent.
Setup is quick and easy. You can either create a custom workflow or choose from an existing template, add a few FAQs, and you’re ready for AI to start answering your calls! You can go live in minutes.
Yes, our support team is available to assist with setup and answer any questions along the way.
Absolutely. You can configure Joy to handle calls during specific hours or for overflow situations. Our service is always available, active, and present 24/7 for you to use as much or as little as you need.
You can edit and add FAQs and adjust your workflow within your Flex portal, or contact our support team for help.
Every plan includes a dedicated phone number. You’ll use this number to forward your calls to from your existing business number.
Yes. We don’t accept ported numbers or number transfers. Simply forward your phone traffic to the phone number we provide to start using your AI agent.
You will receive instant notifications via email or text. Log into your portal for more details including the call recording and the transcript.
If Joy can’t answer a question or complete a call for any reason, it will forward the call to a human answering service agent. In addition, if a user hangs up while talking to Joy, a human agent will automatically call the customer back. You are not billed for incomplete calls.
Yes, Joy supports multiple agents with multiple voices and workflows, making it easy to manage calls for different business locations.
Yes, Joy can transfer calls to another number or transfer calls to an answering service agent, ensuring seamless customer service.
Yes, Joy automatically escalates complex inquiries to live agents when needed if a transaction can’t be completed or if the caller uses certain trigger words like “customer service” or “live help”.
Yes, you can provide customized scripts for Joy to follow.
Yes, Joy records and transcribes all calls, which are accessible in your dashboard. Recording and transcription from Joy are free services, however, transcription is a paid add on when using live agents.
Yes, all call data is logged and available for review within your Joy account. Call recordings are available for 60 days before they are purged.
Yes, you can set up email and text notifications for new calls or important updates.
You can change any information at any point in your portal. Update hours, change yoru business address, add new services you provide. Once you make an update there, Joy knows about it.
Yes, Joy integrates with many popular applications, and can integrate with thousands of applications using a custom action, enabling seamless workflows and data synchronization.
Yes, Joy can integrate with popular CRM systems, ensuring efficient customer management.
Yes, Joy integrates seamlessly with Google Voice, allowing you to use your existing number. Just forward your Google Voice calls to the number we provide.
Joy uses enterprise-grade security features and conducts regular audits to ensure the protection of customer data.
Joy’s human-like voice is designed to provide natural interactions. While some customers may recognize they are speaking with AI, most are comfortable as long as the experience is seamless and helpful.
Yes, we are always available to help! Our customer support team provides support via live chat, email, and phone to assist with setup and ongoing needs.
We offer live support, email support via a ticketing system, an online help desk for you to find your own answers, and a customer success division to help with on-demand training! If you need help at any step in your AI customer service journey, we’re here!
Yes, you can grant team members access to the Flex dashboard while controlling their permissions.
See how our AI and live operator answering service solutions simplify the customer journey and bring your callers Joy.
Still have a question? 
