Say Hi To Joy, The Best AI Answering Service Platform
Using a live agent + AI hybrid model, Joy is truly the only AI virtual receptionist able to
deliver instant, exceptional customer service experiences
Improve your customer service with Joy, your new AI virtual assistant! Joy is the front end voice AI agent from Specialty Answering Service, the #1 telephone answering service company. Joy answers all of your businesses phone calls instantly, with human quality service – and can escalate any call to a human answering service agent anytime.
Total received calls
128
Average time per call
1.23 min
Best-In-Class AI Customer Service Solutions For The Best In The Business
Joy is the #1 voice AI solution for your business.
Our AI answering service stands out with best-in-class features designed to enhance efficiency, increase
customer satisfaction, and lower customer service cost.
24/7 Reliability and Availability
Offer uninterrupted, 24 hour support to your customers without additional staffing costs. Joy is always online to ensure your business keeps moving.
Launch Your AI Answering Service in Minutes
Onboard and be ready to go within minutes. Our simple interface gives you complete control to make changes to voice agent behavior, logic, and after call actions instantly.
Create Better Experiences with AI and Human Interactions
Combine the efficiency of AI with the personal touch of live agents. Configure Joy to handle calls first, and seamlessly transfer calls to a human agents when needed or upon customer request.
Connect Your Apps
Save time by connecting to the productivity apps your small business is already using and simplify client management.
Grow your business with Joy answering your calls.
With our intelligent voice AI and live operator agents, your business is officially open 24/7. Your customers interact with an AI agent just like they would with a live person - and if they want a live person, one is always waiting. Your customers will love the instant customer service - and you'll love the time you've found to grow your business.
Never Miss Another Call
Every inbound call is answered immediately, messages captured accurately and shared with you via SMS or email. No more missed opportunities.
Focus on Growing Relationships
With voice AI handling your calls, you can focus on growth while we’re managing messages, scheduling callers, and dispatching urgent calls. Build better relationships with AI.
Deliver Exceptional Experiences
Outshine competitors with our AI receptionist that ensures fast, consistent, error-free interactions. Outshine your competition with the latest advancements in AI voice, and don’t guardrail customers who want to speak with a human.
Provide Clear, Consistent Answers
Equip your AI and human agents with the information you want shared. If your team doesn’t have an answer, or needs to escalate a call, you can choose to capture a message or connect the caller to a live representative—ensuring no questions go unanswered.
Tailored AI for Your Industry
Easily build call flows that reflect your unique processes using our intuitive drag-and-drop script editor. Your virtual agent answers calls just as you would in your own office, creating a seamless, branded experience for every caller.
Let Callers Choose Their Experience
Some people prefer AI, while others want human interaction. Configure your number to connect with the AI first, then a live agent—or direct them straight to a person. Give customers the flexibility they expect without compromising on service.
Automate customer service in just a few clicks - no coding knowledge required.
Our super simple onboarding experience means you can build and tweak your AI answering service in minutes. The same workflows you create for your AI agent work for your human agent.
Create your script
Build your workflow through our drag and drop interface. Add questions you want the AI voice agent to ask when taking a message, and decide how we’ll notify you.
Add specific business information
Create FAQs, set your business hours, and configure various script options so our AI receptionist knows everything about your business and is ready to answer questions.
Forward your calls to Joy
Joy answers your calls according to the workflow you created. If the AI agent can’t process the call, she’ll hand it off to a real, live agent who operates from the same script.
Try Joy free for 14 days.
Take the first step toward transforming your customer service. Get an AI receptionist and real human receptionist to answer calls for your business at no cost, and no obligation. We know you'll love Joy!
Every business can benefit from a transformative
customer service experience using voice AI.
Calling a business should be beautiful, not a nightmare. For businesses, missed calls mean missed revenue. Our AI answering service technology
makes voice interactions so seamless and engaging, they feel more human than speaking to a real human! From small businesses to large
corporations, any company can enhance their customer experiences with our voice AI solutions.
HIPAA Compliance
Protect PHI without sacrificing speed. Joy AI is built on HIPAA-aligned architecture and available with a Business Associate Agreement (BAA). We encrypt data, enforce role-based access, log every action, and route sensitive calls to live agents when needed.
Use secure message delivery instead of email/SMS, set retention controls, and audit everything. Ideal for medical practices, dental, behavioral health, home health, and insurers that need 24/7 coverage—without compliance compromises.
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Small Businesses
Grow without missing calls. Joy is a 24/7 AI receptionist and virtual answering service for small and midsize businesses. It greets callers, answers FAQs, qualifies leads, books appointments, and routes urgent calls to your team or a live operator.
Set hours, keywords, and escalation rules in minutes. Every call is transcribed and logged with secure message delivery. Capture more leads, reduce costs, and deliver faster service – perfect for home services, clinics, retailers, agencies, and startups.
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Enterprise Solutions
Running a high volume business or managing your own in-house call center? Our AI answering service is built for enterprise level customers. We offer off-the-shelf integrations with software you’re already using, streamlined intake by human like AI agents, and the ability to send calls to real answering service agents if AI can’t complete the call.
Connect with our sales team today to explore how we can drive efficiency and deliver exceptional service experiences to your customers.
Discover moreTrusted companies use Specialty Answering Service.
Specialty is a trusted name in answering service, used by over 5,000 businesses worldwide. Check below and see what customers are saying about us.
Excellent customer service! Very attentive and great communication.
Hyperbaric Veterinary Medicine
We recently partnered with SAS, and the experience has been nothing short of outstanding! From the very first interaction, their team demonstrated professionalism, efficiency, and a deep commitment to exceptional customer service.
Watermark Builders Inc.
Great service! SAS is professional and dependable. It took me 30 minutes to set up this service in a way that works really well for us. They also proactively reach out when they see opportunities to improve our set up.
Stephen T.
Great service there always there and ready to help you with anything. Great people!
Michelle T.
We considered them during the project as synergistic to our business, which is always impressive.
ProcessProxy Corp.
Absolutely great service! They are super friendly and quick to respond with any issues that come up. The service itself is second to none. I highly suggest using this company for your answering service needs.
Lauren K.
Great service with even better customer attention. We could not ask for more.
Wraymon Eric Hill
They are very responsive and positive in making things right for the customer.
Jeff Mann
Check other industries
Discover how Joy transforms customer interactions across industries, from healthcare to
retail, delivering tailored solutions for every business need.
Small Business
AI answering for small business – capture leads, book appointments, block spam, route urgent calls. Human backup to escalate tricky callers when needed.
General Contractors
AI answering for construction – capture bid requests, qualify leads, schedule site visits, route RFIs, send quotes to callers. Live operator backup escalates complex calls to a human.
Healthcare
HIPAA-ready AI medical receptionist – triage calls, patient intake, book appointments, provide office or insurance information. Live operator backup when needed. BAA available.
Frequently Asked Questions
Find answers to common questions about Joy and how it can benefit your business.
Categories
What is Joy?
Joy is a virtual receptionist software designed for businesses of all sizes. It automates scheduling and answers complex questions over the phone, providing human-like interactions even after-hours.
Is setting up and integrating Joy easy?
Yes, setting up Joy takes less than five minutes. Simply decide what information you want your AI receptionist to take and start forwarding your calls. It’s that easy!
Can I try Joy before purchasing? Is there a free trial?
Absolutely! We offer a no-obligation 14-day free trial with Joy. No credit card required and no commitment. You are able to explore all of it’s features as well as the live agent aspect before committing to anything.
What types of questions can Joy answer?
Any information you add to your knowledgebase, Joy can answer. This includes business hours, FAQs, staff information, and contact details like phone number, email and website.
Can I choose different voices for Joy?
Yes! We offer a variety of voices to choose from to represent your brand.
Can Joy be configured for IVR-only interactions?
Joy is our AI voice agent, which is much different from an IVR. If you’re looking for an IVR, you can configure a stand alone IVR flow to handle your calls using our IVR builder! IVR cost has a much lower per minute rate than our AI receptionist. Please visit the pricing page for more details.
Is it possible to use only live operators without AI?
It certainly is! Joy is the front end AI agent of Specialty Answering Service, a live operator telephone answering service. If you are looking for live operators only without any AI, simply configure this in your portal.
Where do I see call history, recordings, and analytics?
Everything lives in your Flex portal: call logs, recordings, transcripts (AI calls included), and reporting. Call data is retained for 2 years and recordings for 60 days.
If Joy can't handle a call and it is transferred to a live agent, am I double billed?
No! If Joy can’t process a call for any reason, we’ll automatically escalate that call to a live agent. When that happens, any time the AI answering service accrued while attempting to process the call is wiped out. To shorten the live operator interaction, we also send any data collected by Joy to the agent so the caller doesn’t need to repeat themselves!
Can Joy handle a large volume of calls?
Yes, Joy is designed to scale with your business needs, handling anywhere from 100 to millions of daily calls. There is no limit to the number of concurrent calls your business can receive with Joy on any plan.
What happens if I exceed my call limit?
The pricing plans for Joy are the same as the live operator plans under Specialty Answering Service. If you exceed your call limit, you are billed for any overage on your upcoming invoice. If you’re on a budget, you can set billing alerts in your portal letting you know when you’ve exceeded the per minute allowance on your current plan, and when it’s time to upgrade to the next plan.
Are there any setup fees or long-term contracts for Joy?
No, Joy has no setup fees or hidden charges. Pricing is straightforward, with our Solo plan starting at just $39 per month. Service terms are month-to-month and you can cancel anytime.
How much does Joy cost?
Plans start at $44/month for Solo, with tiers up to 10,000 included minutes. Month-to-month terms, no setup fees, and overage rates are listed on our pricing page.
Will Joy notify me of new calls?
Yes! Joy can send notifications via email or text for new calls, allowing you to prioritize follow-ups. If you’re accustomed to being notified by third party services, like your CRM or helpdesk, you can configure Joy to send information right to your app.
Are transcripts available or just recordings?
If a call is processed through Joy, the transcript is always available and included with your plan. For calls passed to a live operator, transcripts are a premium service and can be added on to any account.
Can I listen to call recordings?
Yes, all calls are logged and available for review in your Flex portal. In addition, you’ll have access to all of the details that were captured on the call.
Do you offer white-glove onboarding?
Yes. You’ll get a quick guided setup plus phone and email support. We’re available 24/7 so you can launch fast and fine-tune anytime.
How do we connect Joy to our phone system?
We provision a local or toll-free number; just forward your existing lines to it (you keep your number). Most carriers – including Google Voice – support forwarding abd we’ll point you to step-by-step instructions.
Can I use Google Voice with Joy?
Yes! forward your Google Voice number to your Joy number. If Google Voice requires “press 1,” enable DTMF acceptance first. Note that Google Voice can limit concurrency, which may affect heavy traffic.
Do I need a developer to use or integrate Joy?
No coding needed and setup takes minutes. When you’re ready to connect apps, Joy supports 6,000+ integrations so your data flows where you work.
Will my callers know they are talking to an AI?
AI voices are always evolving, and we’re committed to always using the latest voices available to get Joy as close to mimicking human-like interactions. Most callers are comfortable interacting with AI when transparency is maintained. If they’re not, callers can ask to be transferred to a live agent anytime by using any hardcoded keywords we’ve already built into our system, like “Operator” or “Live Person”.
How secure is my data with Joy?
Joy is built on AWS and Twilio with industry-leading security and complies with HIPAA standards, ensuring your data is protected with the highest levels of privacy and security.
Can I set up integrations with Joy?
Yes, Joy integrates with third-party tools like Salesforce CRM, Zendesk, and Hubspot to automate workflows and enhance productivity.
What if someone hangs up on Joy?
If any caller hangs up on your AI agent, we’ll automatically queue the call up for a live operator to phone the caller back. With our AI and live operator customer service solution, you’re never missing an opportunity.
What if Joy can't figure out how to navigate my script?
Joy navigates your script by comparing the transcription to your script options. For example, if you have an option to move forward where Joy needs to select the correct condo association, and the transcription didn’t quote match what you have listed – Joy will not go forward and will transfer the call to a live agent. You are able to add hints to all parts of your script to help guide Joy forward so she gets it on the next call.
What if I need to change something about Joy later?
Our Flex portal allows you to control the entire call experience, from greeting to closing. Everything is editable in real-time without needing technical support. Simply drag, drop, save, and you’re done!
Can I customize what Joy says? What questions she asks?
Yes, you have full control over Joy’s dialogues, from greetings to how she closes the call. You can customize call flows, decide what questions get asked, if they are required or optional, and decide where data is sent after a call – if it’s just sent via email or SMS or it’s sent to an app you’re already using.
Can Joy be used for making outbound calls?
No. Joy is an inbound AI answering service agent and only handles your inbound calls.
Can Joy transfer calls to another number?
Yes, Joy can transfer calls to different external numbers based on your preferences in the form of a warm transfer, where you can opt to accept the call, or a cold transfer where we transfer the call directly to you and drop off the line.
How do I get calls to Joy?
We’ll provide your business with a call forwarding number. Simply forward your business calls to this number, and Joy will handle the rest.
Still have a question? 
Start your free 14-day trial today.
Thousands of businesses trust our AI answering service to represent them. You can too. No credit card required. No obligation. Just 14 days of amazing customer experiences - on us!
How about a little Joy?
See how our AI and live operator answering service solutions simplify the customer journey and bring your callers Joy.
