Yes, setting up Joy takes less than five minutes. Simply decide what information you want your AI receptionist to take and start forwarding your calls. It’s that easy!

Absolutely! We offer a no-obligation 14-day free trial with Joy. No credit card required and no commitment. You are able to explore all of it’s features as well as the live agent aspect before committing to anything.

Any information you add to your knowledgebase, Joy can answer. This includes business hours, FAQs, staff information, and contact details like phone number, email and website.

Yes! We offer a variety of voices to choose from to represent your brand.

Joy is our AI voice agent, which is much different from an IVR. If you’re looking for an IVR, you can configure a stand alone IVR flow to handle your calls using our IVR builder! IVR cost has a much lower per minute rate than our AI receptionist. Please visit the pricing page for more details.

It certainly is! Joy is the front end AI agent of Specialty Answering Service, a live operator telephone answering service. If you are looking for live operators only without any AI, simply configure this in your portal.

No! If Joy can’t process a call for any reason, we’ll automatically escalate that call to a live agent. When that happens, any time the AI answering service accrued while attempting to process the call is wiped out. To shorten the live operator interaction, we also send any data collected by Joy to the agent so the caller doesn’t need to repeat themselves!

Yes, Joy is designed to scale with your business needs, handling anywhere from 100 to millions of daily calls. There is no limit to the number of concurrent calls your business can receive with Joy on any plan.

The pricing plans for Joy are the same as the live operator plans under Specialty Answering Service. If you exceed your call limit, you are billed for any overage on your upcoming invoice. If you’re on a budget, you can set billing alerts in your portal letting you know when you’ve exceeded the per minute allowance on your current plan, and when it’s time to upgrade to the next plan.

No, Joy has no setup fees or hidden charges. Pricing is straightforward, with our Solo plan starting at just $39 per month. Service terms are month-to-month and you can cancel anytime.

Yes! Joy can send notifications via email or text for new calls, allowing you to prioritize follow-ups. If you’re accustomed to being notified by third party services, like your CRM or helpdesk, you can configure Joy to send information right to your app.

If a call is processed through Joy, the transcript is always available and included with your plan. For calls passed to a live operator, transcripts are a premium service and can be added on to any account.

Yes, all calls are logged and available for review in your Flex portal. In addition, you’ll have access to all of the details that were captured on the call.

AI voices are always evolving, and we’re committed to always using the latest voices available to get Joy as close to mimicking human-like interactions. Most callers are comfortable interacting with AI when transparency is maintained. If they’re not, callers can ask to be transferred to a live agent anytime by using any hardcoded keywords we’ve already built into our system, like “Operator” or “Live Person”.

Joy is built on AWS and Twilio with industry-leading security and complies with HIPAA standards, ensuring your data is protected with the highest levels of privacy and security.

Yes, Joy integrates with third-party tools like Salesforce CRM, Zendesk, and Hubspot to automate workflows and enhance productivity.

If any caller hangs up on your AI agent, we’ll automatically queue the call up for a live operator to phone the caller back. With our AI and live operator customer service solution, you’re never missing an opportunity.

Joy navigates your script by comparing the transcription to your script options. For example, if you have an option to move forward where Joy needs to select the correct condo association, and the transcription didn’t quote match what you have listed – Joy will not go forward and will transfer the call to a live agent. You are able to add hints to all parts of your script to help guide Joy forward so she gets it on the next call.

Our Flex portal allows you to control the entire call experience, from greeting to closing. Everything is editable in real-time without needing technical support. Simply drag, drop, save, and you’re done!

Yes, you have full control over Joy’s dialogues, from greetings to how she closes the call. You can customize call flows, decide what questions get asked, if they are required or optional, and decide where data is sent after a call – if it’s just sent via email or SMS or it’s sent to an app you’re already using.

No. Joy is an inbound AI answering service agent and only handles your inbound calls.

Yes, Joy can transfer calls to different external numbers based on your preferences in the form of a warm transfer, where you can opt to accept the call, or a cold transfer where we transfer the call directly to you and drop off the line.

We’ll provide your business with a call forwarding number. Simply forward your business calls to this number, and Joy will handle the rest.