5,000+ businesses power customer happiness with Specialty Answering Service
Ready for Joy?
See how Joy’s AI virtual agent can help strengthen your customer service over a live, one on one product tour with one of our experts. We’ll answer all of your questions and help you decide if hybrid AI with live agent customer service is a good fit for you. We’ll show you features like:
Create tailored call workflows to ensure your AI agent collects exactly the information you need, every time.
Our AI uses the latest human-like voices from Google, delivering a natural and friendly experience that feels just like talking to a real person.
Stay informed in real time—receive instant notifications via email or SMS after every call, keeping you in the loop effortlessly.
Access full call recordings and transcripts at no extra cost, so you can review interactions and maintain accurate records with ease.
Effortlessly connect with your existing tools—our AI system pushes call data directly to your preferred third-party applications.
Make data-driven decisions with our comprehensive reporting dashboard, offering deep insights into call performance and trends.
Send important information via SMS to your callers during or after the call, enhancing communication and customer satisfaction.
Ensure swift responses with automated dispatching, perfect for emergencies or time-sensitive scenarios, so help is always on the way.
When AI isn’t enough, our 24/7 live agents are ready to seamlessly take over, guaranteeing a human touch whenever needed.
AI Agents + Live Agents get you better results in customer service
All calls taken by Joy AI or live answering service agents are logged in your portal. You can easily see what’s happening in your customer support. Our service comes with integrated reports that can give you additional insights into your customer service.
Get started with an AI voice agent in minutes. Keep your current phone number and forward your calls to the number we provide. Design your custom workflow, and we’ll handle your calls while delivering the information you need—effortlessly.
Joy makes managing your calls simple. From guided onboarding to easy script-building and live support, we’re with you every step of the way, ensuring a seamless experience from setup to daily use.
Enjoy transparent pricing with flexible monthly plans tailored to your needs. Choose from low-volume or high-volume packages. Start with a free trial and pick the plan that works best for you.
Try Joy risk-free. Take a demo, explore our trial, and cancel anytime. You can easily adjust your plan or remove the AI agent when necessary — no strings attached.
Provide 24/7 support with our AI agent, ensuring customer inquiries are always answered. Enhance customer satisfaction, boost brand loyalty, and never miss a sales opportunity.
Frequently Asked Questions
Check our AI agent FAQS ...and answers!
Features and Capabilities
What features does Joy offer?
Joy’s all-in-one Virtual AI receptionist and live operator service provides comprehensive inbound communication management. Features include instant notifications, instant transfer to live operators upon customer request, customized workflows with automations, an intuitive interface, and robust reporting.
What's included in Joy AI?
Joy includes a 24/7 voice AI receptionist customizable to your needs. It also provides access to live agents for customers preferring human interaction or when the AI cannot continue. Additional tools include integrations with existing apps, SMS texting for customer communication, automated dispatch, and more.
Are there any limits to the number of calls Joy can handle?
Not at all. Joy can handle an unlimited number of calls at any given time, ensuring seamless communication regardless of call volume.
Onboarding and Setup
How long does onboarding take?
Onboarding is quick and user-friendly. With live support, pre-made templates, and real-time changes, you can have AI and live agents answering calls in a few minutes.
I'm using another provider. How can I migrate to Joy?
If you are forwarding your business calls to another provider, simply forward them to the unique number we provide. Switching to Joy is seamless and hassle-free.
Compatibility and Scalability
Is Joy better for large or small companies?
Joy is designed to scale with your business, making it ideal for small startups and large enterprises alike.
Demo and Trial Experience
What should I consider when choosing an AI answering service demo?
Our demos are tailored to highlight key features, including SMS follow-ups, private calls from your portal, and real-time workflow adjustments. You’ll experience the full versatility of our system and its ability to customize to any business need.
Why do I need to see an AI answering service demo?
A demo showcases Joy’s unique ability to handle both simple and complex interactions, seamlessly transitioning between AI and live agents for a truly encompassing customer experience.
How long is the demo?
Demos are customized to your needs, typically lasting between 15 to 30 minutes. We personalize each demo to show features specific to your industry.
Is this a custom voice AI demo?
Yes, each demo is personalized. After submitting your information, we’ll contact you to schedule a one-on-one demo with a sales representative.
Support and Customer Service
If I become a customer, what type of support will I receive?
We provide live customer support with fast response times (typically within 90 minutes during business hours). Additionally, a robust helpdesk is available if you need immediate assistance, like figuring out how to make a change to your workflow or how to change your transfer number.
Subscription and Pricing
Are there any limits to the number of calls Joy can handle?
No, Joy can handle unlimited calls at any time, ensuring you never miss an opportunity, or a phone call.
Get 14 days to try our free AI answering service
Discover effortless, AI + live operator customer service for free for 14 days. No credit card required.
