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Our Journey to Transforming
Customer Service

Meet the Team Behind Joy AI

At SAS Joy, we're more than just a technology company - we're pioneers in AI-driven customer service solutions.

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Integrations

Works with your business tools

Scheduling a demo isn't just about seeing a product—it's about envisioning a new future for your customer service.

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Calendly

Integrating Calendly with Joy AI allows your receptionist to schedule right on your calendar.

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Google Calendar

Integrating Calendly with Joy AI allows your receptionist to schedule right on your calendar.

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Salesforce

Integrating Calendly with Joy AI allows your receptionist to schedule right on your calendar.

Why use

Deliver high value interaction

Unlock the full potential of your customer service with Joy’s standout features designed
to enhance efficiency and customer satisfaction.

Revenue Protection

Never lose customers due to missed calls. Every call is instantly answered and leads are automatically captured.

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Staff Cost Elimination

Remove hiring, training, and vacation costs for receptionists while maintaining professional service.

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Unlimited Scalability

Handle 10 or 10,000 calls daily with unlimited concurrent connections that scale with your growth.

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Free Escalation to Humans

Seamless handoff to live agents at no extra cost – you only pay for one service per call.

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Zero Setup Friction

Launch your AI receptionist in under 5 minutes with no technical knowledge required.

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Instant Notifications & Follow-up

Get SMS/email alerts with complete transcripts to quickly respond to hot leads.

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Intelligent Call Routing

Automatically direct calls to the right departments, eliminating transfers and reducing wait times.

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Complete Experience Control

Full customization of call scripts and flows in real-time without technical support.

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Seamless Integration Ready

Pre-built connections with CRM, helpdesk, and calendars automate workflows instantly.

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Data-Driven Insights

Track call performance and customer patterns with detailed analytics to optimize strategy.

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How to set up

Find the Perfect Plan for Your Business

Step 1: Configure Joy

Train Joy on your business

Decide what information you want gathered in your workflow, populate FAQs, add basic information like your business hours and website address to get your AI agent up to speed.

Our easy-to-use interface gives you full control to fine tune your agents behavior in real time – like adding new questions to your workflow or trying out a new voice.

  • Our system is an AI + live operator hybrid model, so the live agent will also use the workflow you build
  • Add behavioral information like selecting the mood of the AI, the objective of each call, and the service type
  • Add staff information to create a company directory for instant transfers or message taking
  • Decide how you want to be alerted of important messages
  • Integrate with tools you already use and select to send data to your external software
Step 2: Your AI Receptionist is Ready

Joy is ready to answer calls and take messages

Love your business number? We do too – and there’s no need to lose it! We’ll provide you with a unique phone number in your local area code to forward your calls to when you want Joy to answer.

Our voice AI will answer the call first and follow the workflow you created. If Joy can’t answer a question, we’ll hand the call off to a live agent who will take it the rest of the way.

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Say Hi to AI

Our voice AI handles calls based on the workflow and configuration options. If you integrate your CRM, we can even greet customers by name!

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Live Agent Handoff

If your customers don’t want to interact with AI, we’ll immediately hand the call off to a live human agent.

Step 3: Optimize Performance

Review and enhance your service with every call

Review reports and make actionable insights on how to adjust your workflow. Your Flex dashboard shows statistics like total calls, percentage of new callers, call length, and call outcome analysis giving you more data on why customers are calling.

Everytime the AI answering service hands off the call to a live agent, the reason is logged for you to adjust your workflow and improve the automated experience for the next caller.

Get started
Experience the difference

Hear the different

Embark on an interactive journey to see how Joy can redefine your customer service experience. During your
personalized demo, you will receive:

BASIC
Hanging Phone

Voicemail

See how Joy works within scenarios relevant to your industry and business processes.

00:00 00:00
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ADVANCED
AI Answering Service Experience

PRO AI + Live Agent

Get immediate answers to your questions from our knowledgeable team.

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Testimonials

What Our Clients Say

Hear from businesses that have transformed their customer service with Joy.

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We significantly reduced our operational costs without sacrificing quality.

Joy handles routine calls efficiently, allowing our team to focus on strategic tasks.

M
Mark T.
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Some statistics

Industry statistics

Discover how Joy transforms customer interactions across industries, from healthcare to retail, delivering tailored solutions for every business need.

First Impressions

64%

Clients decide whether to contact a law office based on how professional their website looks.

Clear Communication

76%

Clients are more likely to hire a law firm that explains legal processes in plain language.

Speed of Response

89%

Clients are more likely to hire a law office that responds quickly and consistently.

Get a Free Demo

Experience Joy in Action

Schedule a personalized demo to explore our AI-powered virtual assistant’s capabilities and see how it seamlessly integrates with your business.

One Step to Your Demo
Fill Every Call with Joy

Frequently Asked Questions

Find answers to common questions about Joy and how it can benefit your business.

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What is Joy?

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Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How does Joy work?

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Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How is my AI agent trained?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How does Joy work?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How does Joy work?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

How does Joy work?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.

What is Joy?

plus_icon
minus_icon

Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.
info_icon Still have a question?

If you didn’t find your answer, feel free to reach out.

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How about a little Joy?

See how our AI and live operator answering service solutions simplify the customer journey and bring your callers Joy.

Schedule a demo
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