Joy is an AI-powered virtual agent that greets callers like a human receptionist. It instantly starts following your pre-programmed workflow, answers common questions, and forwards calls to a human when needed.

If the AI virtual agent gets tripped up and can’t move forward in your script to complete the call, a live operator will step in to complete the transaction.

Joy is trained on reading your FAQs, business information, and by following the workflow you create. Simply program your call script through our drag-and-drop editor, provide information about your business in the form of FAQs and business hours, and Joy navigates your call flow just like a human would.

Yes. Joy is exclusively trained to follow the custom workflow you provide ensuring we’re asking the questions you want answered and logging consistent and accurate information about the call.

To experience our AI answering service, click the Free Trial button above to start a trial account. You’ll be able to configure both Joy AI and how our live operators answer your calls. If you like what you hear, you’ll have the option to sign up for a monthly plan after your trial.

We accept all major credit cards.

No, Joy includes call recording, transcription, and message-taking at no extra cost. However, add-ons are available for live operator plans.

No, Joy offers a free 14-day trial with no credit card required. After the trial, you can choose a plan and provide payment information.

Joy offers multiple plans to fit different business sizes and call volumes. Plans are all month-to-month, and you can upgrade or downgrade at any time.

No, we do not offer any annual plans or discounts for annual payments.

We give you 14 days to access Joy and all standard live operator features. You can choose a plan at any time during the trial and continue using your setup seamlessly.

Your data and setup will remain intact, and you can select a plan to purchase and continue using Joy. if you don’t provide payment information, your service will end and you will not be billed.

Contracts are strictly month-to-month options. You can start, stop, or change your plan at any time. Note that refunds are not given for cancellations or downgrades.

If you exceed your monthly minutes, we’ll continue to work at an overage rate. To keep your AI receptionist in budget, you can create billing alerts in your portal to let you know when you’ve gone over your plan allowance, and when you should save money by upgrading to the next plan.

Joy bills by the minute to align with your budget and your success. Usage is billed down to the second, ensuring transparent pricing without hidden fees.

No, there is no setup fee. Onboarding services are complimentary.

Joy provides premium features, including human backup for complex queries, lead qualification, and advanced AI capabilities and reasoning, ensuring reliable and high-quality service. The price for Joy interactions are the same price for live operator interactions.

Setting up Joy takes just a few minutes. Quickly develop your workflow, choose a voice for your workflow by adjusting the option in your numbers configuration, provide details about your business, and set up call handling preferences including if you want AI to be the front end to handle calls, or you would prefer those calls drop right to a live agent.

Setup is quick and easy. You can either create a custom workflow or choose from an existing template, add a few FAQs, and you’re ready for AI to start answering your calls! You can go live in minutes.

Yes, our support team is available to assist with setup and answer any questions along the way.

Absolutely. You can configure Joy to handle calls during specific hours or for overflow situations. Our service is always available, active, and present 24/7 for you to use as much or as little as you need.

You can edit and add FAQs and adjust your workflow within your Flex portal, or contact our support team for help.

Every plan includes a dedicated phone number. You’ll use this number to forward your calls to from your existing business number.

Yes. We don’t accept ported numbers or number transfers. Simply forward your phone traffic to the phone number we provide to start using your AI agent.

You will receive instant notifications via email or text. Log into your portal for more details including the call recording and the transcript.

If Joy can’t answer a question or complete a call for any reason, it will forward the call to a human answering service agent. In addition, if a user hangs up while talking to Joy, a human agent will automatically call the customer back. You are not billed for incomplete calls.

Yes, Joy supports multiple agents with multiple voices and workflows, making it easy to manage calls for different business locations.

Yes, Joy can transfer calls to another number or transfer calls to an answering service agent, ensuring seamless customer service.

Yes, Joy automatically escalates complex inquiries to live agents when needed if a transaction can’t be completed or if the caller uses certain trigger words like “customer service” or “live help”.

Yes, you can provide customized scripts for Joy to follow.

Yes, Joy records and transcribes all calls, which are accessible in your dashboard. Recording and transcription from Joy are free services, however, transcription is a paid add on when using live agents.

Yes, all call data is logged and available for review within your Joy account. Call recordings are available for 60 days before they are purged.

Yes, you can set up email and text notifications for new calls or important updates.

Yes, Joy integrates with many popular applications, and can integrate with thousands of applications using a custom action, enabling seamless workflows and data synchronization.

Yes, Joy can integrate with popular CRM systems, ensuring efficient customer management.

Yes, Joy integrates seamlessly with Google Voice, allowing you to use your existing number. Just forward your Google Voice calls to the number we provide.

Joy uses enterprise-grade security features and conducts regular audits to ensure the protection of customer data.

Joy’s human-like voice is designed to provide natural interactions. While some customers may recognize they are speaking with AI, most are comfortable as long as the experience is seamless and helpful.

Yes, we are always available to help! Our customer support team provides support via live chat, email, and phone to assist with setup and ongoing needs.

We offer live support, email support via a ticketing system, an online help desk for you to find your own answers, and a customer success division to help with on-demand training! If you need help at any step in your AI customer service journey, we’re here!

Yes, you can grant team members access to the Flex dashboard while controlling their permissions.