Joy AI minutes bill 20% less than live operator minutes
When Joy AI handles a call, we bill 0.8× the talk time (20% off). For example, if you use 10 Joy AI minutes, you’re only charged for 8!
Plans and Pricing
The number one AI powered answering service
Deliver exceptional service by combining the efficiency of AI with the personal touch of live agents. Effortlessly set up, use, and scale.
Our hybrid AI answering service + live answering model comes with AI-powered interactions to optimize your customer service, and live human agents to create meaningful connections – ensuring your customers receive the customer service they want.
Solo
0 minutes
or
0 joy minutes
On Solo (pay-as-you-go), AI talk still bills 20% less. Example: 10:00 AI → 8:00 billed.
$ 44 / month
+ $ 1.54per minute
First 60 Days - Save Extra +30% on Joy 🤩
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Custom greeting & message taking -
Intelligent spam filtering
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Multilingual AI answering
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Seamless call transfers
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SMS appointment links
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Unlimited users
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No contracts
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Zapier integration to 8000+ apps
Startup
100 minutes
or
120 joy minutes
Includes 100 live mins or ~120 Joy mins if all AI. Mixed calls: AI 0.8×, live 1.0×.
$ 159 / month
+ $ 1.44each additional minute over 100
First 60 Days - Save Extra +30% on Joy 🤩
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Custom greeting & message taking
-
Intelligent spam filtering
-
Multilingual AI answering
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Seamless call transfers
-
SMS appointment links
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Unlimited users
-
No contracts
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Zapier integration to 8000+ apps
Pro
220 minutes
or
264 joy minutes
Includes 220 live mins or ~264 Joy mins if all AI. Mixed calls: AI 0.8×, live 1.0×.
$ 269 / month
+ $ 1.44each additional minute over 220
First 60 Days - Save Extra +30% on Joy 🤩
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Custom greeting & message taking
-
Intelligent spam filtering
-
Multilingual AI answering
-
Seamless call transfers
-
SMS appointment links
-
Unlimited users
-
No contracts
-
Zapier integration to 8000+ apps
POPULAR
Group
500 minutes
or
600 joy minutes
500 live mins or ~600 Joy mins if all AI. Mixed calls: AI 0.8×, live 1.0×.
$ 649 / month
+ $ 1.34each additional minute over 500
First 60 Days - Save Extra +30% on Joy 🤩
-
Custom greeting & message taking
-
Intelligent spam filtering
-
Multilingual AI answering
-
Seamless call transfers
-
SMS appointment links
-
Unlimited users
-
No contracts
-
Zapier integration to 8000+ apps
Business
1,000 minutes
or
1,200 joy minutes
Includes 1,000 live mins or ~1,200 Joy mins if all AI. Mixed calls: AI 0.8×, live 1.0×.
$ 1199 / month
+ $ 1.29each additional minute over 1,000
First 60 Days - Save Extra +30% on Joy 🤩
-
Custom greeting & message taking
-
Intelligent spam filtering
-
Multilingual AI answering
-
Seamless call transfers
-
SMS appointment links
-
Unlimited users
-
No contracts
-
Zapier integration to 8000+ apps
POPULAR
Corporate
2,500 minutes
or
3,000 joy minutes
Includes 2,500 live mins or ~3,000 Joy mins if all AI. Mixed calls: AI 0.8×, live 1.0×.
$ 2929 / month
+ $ 1.19each additional minute over 2,500
First 60 Days - Save Extra +30% on Joy 🤩
-
Custom greeting & message taking
-
Intelligent spam filtering
-
Multilingual AI answering
-
Seamless call transfers
-
SMS appointment links
-
Unlimited users
-
No contracts
-
Zapier integration to 8000+ apps
Enterprise
5,000 minutes
or
6,000 joy minutes
Includes 5,000 live mins or ~6,000 Joy mins if all AI. Mixed calls: AI 0.8×, live 1.0×.
$ 5649 / month
+ $ 1.19each additional minute over 5,000
First 60 Days - Save Extra +30% on Joy 🤩
-
Custom greeting & message taking
-
Intelligent spam filtering
-
Multilingual AI answering
-
Seamless call transfers
-
SMS appointment links
-
Unlimited users
-
No contracts
-
Zapier integration to 8000+ apps
Ultimate
10,000 minutes
or
12,000 joy minutes
Includes 10,000 live mins or ~12,000 Joy mins if all AI. Mixed calls: AI 0.8×, live 1.0×.
$ 10599 / month
+ $ 1.09each additional minute over 10,000
First 60 Days - Save Extra +30% on Joy 🤩
-
Custom greeting & message taking
-
Intelligent spam filtering
-
Multilingual AI answering
-
Seamless call transfers
-
SMS appointment links
-
Unlimited users
-
No contracts
-
Zapier integration to 8000+ apps
Compare plans
Pick the model that works for your business
Every plan features Joy AI configured to your call-handling preferences, seamless integration with our apps (plus thousands via Zapier), personalized call workflows, and instant email & SMS alerts for incoming calls. You’ll get live transfers to human agents on demand, full transcripts, summaries, and recordings, flexible forwarding numbers across multiple local area codes or toll-free numbers, all powered by enterprise‑grade infrastructure and security. With all plans, Joy is available 24/7 and can answer all of your calls at one time. Sign your small business up today!
Features
Hybrid plans
Live operator standalone plans
Setup & Account Management
Setup in Minutes
Get started quickly with our easy onboarding wizard—up and running in just a few minutes.
Keep Your Phone Number
We provide a dedicated phone number, allowing you to forward calls seamlessly to our service.
No Contract, Cancel Anytime
Enjoy flexible month-to-month terms with the freedom to cancel anytime.
Subaccounts
Add additional lines with unique scripting and workflows to tailor call handling for different needs.
Additional Lines
Additional lines are available for a monthly charge, with usage included in your plan.
Unlimited Assistants
Our AI answering service handles unlimited calls simultaneously, while live agent calls are queued until an agent is available.
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AI & Language
Custom Agent Training
Train your AI receptionist with custom scripts and business details. Live agents receive specific instructions to ensure accurate call handling.
100+ Premium Voices
Choose from a variety of AI voices in different languages and accents to match your brand’s tone.
Multi-language Support
AI voice service supports multiple languages, while live operator services are available in English and Spanish.
Smart Spam Detection
AI automatically detects and disconnects robocalls. Live agents have tools to minimize spam calls but may still answer them.
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Knows Business Details
Both AI and live receptionists can store and reference as many business details as you provide.
Call Handling & Workflows
Unlimited Parallel Calls
AI can manage unlimited concurrent calls. Live agent capacity is capped unless otherwise requested.
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Answer on the First Ring
AI answers calls instantly, while live agents answer on the first ring but may be queued based on availability.
Call Transfers
AI supports cold transfers, while live agents offer both warm and cold transfers.
Answer Calls with Text Messages
Automated text messages can be triggered in workflows to respond to customers.
Call Recording
All AI and live agent calls are recorded and accessible in your portal.
Transcription
AI call transcriptions are available in your portal. Live agent transcriptions are available as a premium add-on.
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IVR (Interactive Voice Response)
IVR is available as a separate service from AI and live answering.
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Call Blocking
Block unwanted calls via your portal by phone number or geographic area.
Real-Time Booking
AI can send booking links to callers but does not complete full bookings.
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Over-the-Phone Booking Workflows
AI can send booking links but cannot handle full booking transactions.
Unlimited Workflows
Create and manage unlimited scripts and workflows directly in your portal.
Call Transferring Workflows
AI supports cold transfers, while live agents handle both warm and cold transfers.
Intake Form Workflows
AI and live agents can complete intake forms unless they require an external website.
Lead Qualification
AI and live agents can assess caller intent and qualify potential leads.
Escalate to Human Agent
AI transfers calls to a live agent upon request or based on real-time audio analysis.
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New Client Intake
Seamlessly onboard new clients by capturing essential details through AI or live agents.
Answer Caller Questions
Provide instant responses based on pre-set FAQs and business information.
Custom FAQ and Answers
Personalize AI responses with custom FAQs tailored to your business.
Process Orders
Live agents can visit your website to process orders and answer product-related inquiries.
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Use External Websites
Only live agents can access external websites to perform tasks on your behalf.
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Integrations & Customization
8000+ Integrations
Seamlessly connect with thousands of business applications for enhanced functionality.
Custom Actions
Create tailored automation to match your unique business processes.
Data & Analytics
Unlimited Call & Customer Details
Store unlimited caller and customer details in your portal.
Advanced Analytics & Reporting
Gain insights into call trends, customer interactions, and service performance.
Notifications
Workflow Notifications
Get notified instantly about key call events and actions.
Email Notifications of New Calls
Send call notifications to multiple email addresses simultaneously.
Text Notifications of New Calls
Send SMS call alerts to multiple phone numbers at once.
On-Call Notifications of New Calls
AI and live agents can trigger on-call dispatch alerts.
Usage Alerts
Receive alerts when nearing your plan limits and recommendations for upgrades.
Security & Compliance
HIPAA Compliance
Our services adhere to HIPAA guidelines for secure data handling.
Data Retention Policies
Call data is stored for two years, and call recordings are available for 60 days.
Access Logs
Maintain visibility into account activity with detailed access logs.
Support & Availability
Phone & Email Support
Our team is available to assist with your service needs.
Available 24/7
AI and live agents provide round-the-clock support to ensure your business never misses a call.
Something for everyone
Free trial, month-to-month contracts, fast implementation - what's not to love!
Get the best AI agent and live operator answering service in one customer service platform.
AI Answering + Live Operator Answering
AI agents to complete customer conversations, live agents when AI can’t.
Customizable Scripts
Personalize interactions with call scripts tailored to your brand.
Analytics & Reporting
Get real-time data on how calls are going with pre-built reporting dashboards.
Communication After The Call
Keep in touch with your callers from your portal with full two-way texting and outbound telephone calls. all from your Joy phone number.
FAQs
Frequently Asked Questions, Answered
Don’t have time for a product tour? Find answers to the most common questions
we get asked about billing, pricing, plans, and Joy.
Categories
What is Joy?
Joy is an AI voice assistant designed to navigate custom workflows just like a live operator would. It answers calls, schedules appointments, and responds to customer inquiries with human-like interactions, enhancing the customer experience.
How does Joy work?
Joy is an AI-powered virtual agent that greets callers like a human receptionist. It instantly starts following your pre-programmed workflow, answers common questions, and forwards calls to a human when needed.
If the AI virtual agent gets tripped up and can’t move forward in your script to complete the call, a live operator will step in to complete the transaction.
How is my AI agent trained?
Joy is trained on reading your FAQs, business information, and by following the workflow you create. Simply program your call script through our drag-and-drop editor, provide information about your business in the form of FAQs and business hours, and Joy navigates your call flow just like a human would.
Can the AI agent follow a script?
Yes. Joy is exclusively trained to follow the custom workflow you provide ensuring we’re asking the questions you want answered and logging consistent and accurate information about the call.
How can I buy Joy?
To experience our AI answering service, click the Free Trial button above to start a trial account. You’ll be able to configure both Joy AI and how our live operators answer your calls. If you like what you hear, you’ll have the option to sign up for a monthly plan after your trial.
What payment methods do you accept?
We accept all major credit cards.
Are there any additional usage charges?
No, Joy includes call recording, transcription, and message-taking at no extra cost. However, add-ons are available for live operator plans.
Do I have to enter my credit card details to sign up?
No, Joy offers a free 14-day trial with no credit card required. After the trial, you can choose a plan and provide payment information.
How does Joy's pricing work?
Joy offers multiple plans to fit different business sizes and call volumes. Plans are all month-to-month, and you can upgrade or downgrade at any time.
Are there annual plans?
No, we do not offer any annual plans or discounts for annual payments.
Do you have a free trial period?
Absolutely! We give you 2-weeks (14-days) or 200 minutes – whichever comes first – to try Joy, our AI answering service. There is no credit card required to start, and if you don’t enter one during your trial, you’ll never be billed.
How does the free trial work?
We give you 14 days to access Joy and all standard live operator features. You can choose a plan at any time during the trial and continue using your setup seamlessly.
What happens after the trial ends?
Your data and setup will remain intact, and you can select a plan to purchase and continue using Joy. if you don’t provide payment information, your service will end and you will not be billed.
How long are your contracts? Can I upgrade or downgrade my subscription?
Contracts are strictly month-to-month options. You can start, stop, or change your plan at any time. Note that refunds are not given for cancellations or downgrades.
What happens if I go over my plan's included minutes?
If you exceed your monthly minutes, we’ll continue to work at an overage rate. To keep your AI receptionist in budget, you can create billing alerts in your portal to let you know when you’ve gone over your plan allowance, and when you should save money by upgrading to the next plan.
Why do you bill by the minute?
Joy bills by the minute to align with your budget and your success. Usage is billed down to the second, ensuring transparent pricing without hidden fees.
Is there a setup fee?
No, there is no setup fee. Onboarding services are complimentary.
Why is Joy more expensive than competitors?
Joy provides premium features, including human backup for complex queries, lead qualification, and advanced AI capabilities and reasoning, ensuring reliable and high-quality service. The price for Joy interactions are the same price for live operator interactions.
How does the setup process work?
Setting up Joy takes just a few minutes. Quickly develop your workflow, choose a voice for your workflow by adjusting the option in your numbers configuration, provide details about your business, and set up call handling preferences including if you want AI to be the front end to handle calls, or you would prefer those calls drop right to a live agent.
How long does it take to set up?
Setup is quick and easy. You can either create a custom workflow or choose from an existing template, add a few FAQs, and you’re ready for AI to start answering your calls! You can go live in minutes.
Can I get help setting up Joy?
Yes, our support team is available to assist with setup and answer any questions along the way.
Can I start using Joy for after-hours and overflow calls only?
Absolutely. You can configure Joy to handle calls during specific hours or for overflow situations. Our service is always available, active, and present 24/7 for you to use as much or as little as you need.
How do I provide feedback or customize Joy?
You can edit and add FAQs and adjust your workflow within your Flex portal, or contact our support team for help.
What phone number will I use?
Every plan includes a dedicated phone number. You’ll use this number to forward your calls to from your existing business number.
Can I keep my existing phone number?
Yes. We don’t accept ported numbers or number transfers. Simply forward your phone traffic to the phone number we provide to start using your AI agent.
How will I know when Joy answers a call?
You will receive instant notifications via email or text. Log into your portal for more details including the call recording and the transcript.
What happens if Joy can't complete a call?
If Joy can’t answer a question or complete a call for any reason, it will forward the call to a human answering service agent. In addition, if a user hangs up while talking to Joy, a human agent will automatically call the customer back. You are not billed for incomplete calls.
Can Joy handle calls for multiple locations?
Yes, Joy supports multiple agents with multiple voices and workflows, making it easy to manage calls for different business locations.
Can the AI agent transfer calls?
Yes, Joy can transfer calls to another number or transfer calls to an answering service agent, ensuring seamless customer service.
Can Joy escalate to a human agent?
Yes, Joy automatically escalates complex inquiries to live agents when needed if a transaction can’t be completed or if the caller uses certain trigger words like “customer service” or “live help”.
Can Joy follow a custom script?
Yes, you can provide customized scripts for Joy to follow.
Does Joy support call recording and transcription?
Yes, Joy records and transcribes all calls, which are accessible in your dashboard. Recording and transcription from Joy are free services, however, transcription is a paid add on when using live agents.
Can I access call history and recordings?
Yes, all call data is logged and available for review within your Joy account. Call recordings are available for 60 days before they are purged.
Can I customize notifications?
Yes, you can set up email and text notifications for new calls or important updates.
How can I tell Joy my hours or business information has changed?
You can change any information at any point in your portal. Update hours, change yoru business address, add new services you provide. Once you make an update there, Joy knows about it.
Does Joy integrate with other applications and systems?
Yes, Joy integrates with many popular applications, and can integrate with thousands of applications using a custom action, enabling seamless workflows and data synchronization.
Can Joy connect with my CRM?
Yes, Joy can integrate with popular CRM systems, ensuring efficient customer management.
Does Joy work with Google Voice?
Yes, Joy integrates seamlessly with Google Voice, allowing you to use your existing number. Just forward your Google Voice calls to the number we provide.
How do you protect customer data?
Joy uses enterprise-grade security features and conducts regular audits to ensure the protection of customer data.
Will my customers know they are speaking with an AI?
Joy’s human-like voice is designed to provide natural interactions. While some customers may recognize they are speaking with AI, most are comfortable as long as the experience is seamless and helpful.
Do you offer customer support?
Yes, we are always available to help! Our customer support team provides support via live chat, email, and phone to assist with setup and ongoing needs.
What resources are available to maximize Joy's value?
We offer live support, email support via a ticketing system, an online help desk for you to find your own answers, and a customer success division to help with on-demand training! If you need help at any step in your AI customer service journey, we’re here!
Can I give other people access to my performance dashboard?
Yes, you can grant team members access to the Flex dashboard while controlling their permissions.
Still have a question? 
