Automate your customer calls in minutes with a super-powered AI answering service
The ultimate small business voice AI + live operator call management platform
Our workflow-led voice AI assistant means you’ll never miss opportunity when it calls.
Easy to set up, simple to customize – our AI voice agent is everything you need to delight customers.
Train Joy on your business
Decide what information you want gathered in your workflow, populate FAQs, add basic information like your business hours and website address to get your AI agent up to speed. Our easy-to-use interface gives you full control to fine tune your agents behavior in real time – like adding new questions to your workflow or trying out a new voice.
- Our system is an AI + live operator hybrid model, so the live agent will also use the workflow you build
- Add behavioral information like selecting the mood of the AI, the objective of each call, and the service type
- Add staff information to create a company directory for instant transfers or message taking
- Decide how you want to be alerted of important messages
- Integrate with tools you already use and select to send data to your external software
Joy is ready to answer calls and take messages
Love your business number? We do too – and there’s no need to lose it! We’ll provide you with a unique phone number in your local area code to forward your calls to when you want Joy to answer. Our voice AI will answer the call first and follow the workflow you created. If Joy can’t answer a question, we’ll hand the call off to a live agent who will take it the rest of the way.
Our voice AI handles calls based on the workflow and configuration options. If you integrate your CRM, we can even greet customers by name!
If your customers don’t want to interact with AI, we’ll immediately hand the call off to a live human agent.
Review and enhance your service with every call
Review reports and make actionable insights on how to adjust your workflow. Your Flex dashboard shows statistics like total calls, percentage of new callers, call length, and call outcome analysis giving you more data on why customers are calling.
Everytime the AI answering service hands off the call to a live agent, the reason is logged for you to adjust your workflow and improve the automated experience for the next caller.
Seamless Integration of AI and Human Receptionists
Combine the efficiency of AI with the empathy of live agents. Joy voice AI handles routine calls while seamlessly transferring complex interactions to human operators.
Let Joy handle routine inquiries and tasks, such as FAQs and basic message taking. Live agents are always available to focus on more complex phone calls like order processing, appointment setting, or urgent emergency issues – any calls that require human empathy and problem-solving skills.
If a customer’s needs exceed Joy’s scope or they prefer to speak with a human, Joy seamlessly transfers the call to a live agent without any interruption or confusion.
Set specific criteria for when calls should be escalated to live agents, ensuring high-priority customers and urgent matters receive immediate human attention.
Features that make using an AI receptionist easier
Joy voice AI offers everything you need to increase your customer service, accelerate sales around the clock, and measure how your AI receptionist and your live receptionist are performing.
Direct SMS
Send helpful links and follow-ups via text – Easily text callers key information (like your website or contact details) during or after each call.
Integrations
Keep working with the tools you already use – Sync call data directly to your existing software, ensuring a seamless experience from call to CRM.
Customizable Call Flows
Design a workflow that fits your process – Create and adjust scripts or workflows in real time to efficiently handle inquiries and capture leads.
Premium Voices
Tailor the AI voice to your brand – Choose from hundreds of high-quality AI voices to match your company’s style and tone.
Multilingual
Serve a global audience – Our AI handles calls in virtually any language, including English, Spanish, French, Mandarin Chinese, Hindi, and Arabic.
Analytics
Get deeper insights into your call performance – Track call times, outcomes, and caller behavior—like new vs. repeat callers—to fine-tune your strategies.
AI to Live Agent Transfers
Blend AI and human reception seamlessly – Our AI routes calls to a live reception team 24/7 based on keywords or specific needs.
AI to Staff Transfers
Instant escalation to your team – Automatically transfer priority calls to staff members when specific triggers are met.
Dedicated Phone Number
One number for both AI and live agents – Forward your calls to a single local number where AI and live agents operate together seamlessly.
Lead Qualification
Ensure you focus on the right prospects – Follow your intake criteria to qualify leads, transferring high-potential opportunities directly to you.
Call Recording & Transcription
Never miss a detail – Each AI-handled call is recorded, transcribed, and saved in your portal for quick review and easy documentation.
Appointment Booking
Effortless scheduling – Provide callers with a direct link to your calendar software, letting them book appointments on the spot.
Answer Questions
Reliable information at the ready – Address FAQs and common inquiries using your business details, giving callers accurate answers fast.
Instant Notifications
Stay in the loop instantly – Get real-time post-call alerts—perfect for on-call dispatching and notifying the right team members.
Text & Call After
Follow up while keeping personal numbers private – Call or text from your portal, so you never have to use your personal phone number again.
Unlimited Parallel Calls
Scale without limits – Our AI agent can handle an unlimited volume of simultaneous inbound calls without skipping a beat.
Joy in Action Across Industries
Discover how Joy transforms customer interactions across industries, from healthcare to retail, delivering tailored solutions for every business need.
Our voice AI is built with your restaurant guests in mind. Our digital AI receptionists can answer questions according to your FAQs, manage reservations by texting important links to callers, escalate callers who have emergencies, transfer calls about takeout orders, and transfer callers inquiring about large events to live answering service agents. The entire customer journey is created and customized easily from your portal.
Our voice AI is built with your plumbing customers in mind. When people call with urgent leaks or clogged drains, our AI receptionists can gather all dispatch information and respond to FAQs like are there emergency service charges and how long will it take for a plumber to get back to me.
For non urgent calls, our AI receptionist can schedule service visits by texting links to your online appointment software, or transfer calls to on-call plumbers from VIP customers, or both. Everything is easily customizable in your portal, so you’re always prepared for emergencies.
Our voice AI is designed to keep your HVAC business running smoothly. Whether callers need seasonal maintenance, have questions about new system installations, or are dealing with a breakdown in extreme weather, our AI receptionists can help.
Our AI answering service can schedule non-urgent service appointments, or forward urgent issues or commuication directly to a live answering service agent or your own team. Easily tailor the call flow to meet your current workload and priorities.
Our voice AI caters to tenants and property owners alike. From handling maintenance requests—by collecting details and sending callers links to online forms—to providing answers about availability or rental policies, your AI receptionist ensures seamless communication.
Just having us answer your emergency tenant line? No problem! For emergencies like burst pipes or security concerns, the system can escalate calls immediately to live agents or designated staff members. Automated on-call dispatch can be initiated either by automated agents or live agents.
Our voice AI scales perfectly for small businesses seeking a professional front line and for callers who are looking for a self service AI assistant that’s easy to interact with. Joy, our AI voice agent can answer calls 24/7, direct customers to the right department, text details on products or services, and transfer more complex inquiries to a live operator.
Through an intuitive platform, you control the entire caller journey from a simple portal—saving you time, reducing missed opportunities, and projecting a polished image.
Our voice AI manages inquiries for property listings, showings, and open houses. Callers can get instant property details, request viewing appointments, and receive texted directions or forms.
If there are any specific requests you want handled by a live agent, like potential listing opportunities, you can easily program the system via a drag-and-drop interface to transfer those calls either to a 24/7 live answering service agent or to you. With real-time customization, you can adapt to high-volume listings or new properties at any moment.
Our voice AI is versatile and fits any service-based company—whether you’re a painter, tutor, caterer, or consultant. It handles price inquiries, appointment scheduling, and can answer FAQs about your services. If there’s an immediate need or a complex question, our AI simply escalates the call to a live agent or designated staff member. You stay in control of the entire process via your portal.
Our voice AI streamlines communication for veterinary practices by scheduling appointments, sharing pre-visit instructions, and triaging emergency calls. Urgent requests can be handed off to a live agent or escalated to your staff when the call ends, and callers are kept in the loop the whole way. Our AI agent can tell them we’re escalating the call, how long it should take to get a call back, and what number to look out for.
Pet owners can receive aftercare instructions through text, while urgent cases are transferred directly to on-call vets or staff. Customize your workflow to address everything from routine exams to specialized surgical inquiries.
Our voice AI is a HIPAA compliant AI phone solution for healthcare and medical offices. Our AI agents are built with end-to-end security ensuring any PHI is stored properly and your data is safeguarded to the highest standards of privacy.
For medical offices, our AI agent can answer basic questions, handle patient intake, provide office directions or information, and more. For emergency situations, the AI receptionist can ask the caller if the call is regarding an emergency, where we’ll automatically escalate the call to a live human receptionist to complete the transaction. This ensures improved patient care and reduced administrative overhead for your practice.
And, for doctors or medical providers who don’t want to expose their private mobile number, you can place calls back to your patients right from your portal. The caller ID on the patients phone will be the phone number we provided your account.
Our voice AI serves solo practitioners and small law offices with professional, 24/7 always-available call handling. Our voice AI receptionist can gather whatever essential information you need, like name and reason for call, capture new inquiries and dispatch them immediately to you or your staff, help clients schedule consultations, and even answer questions based on the information you provided – like do you handle bankruptcy cases or what is your hourly fee.
The AI agent listens and responds just like a human agent would. For instances where the caller wants to speak with a human, calls can be escalated to a live answering service agent. Never miss another call while you’re in court, answer questions flawlessly based on your configurations, making sure you’re capturing leads 24/7 – our AI agent stays open even when your law firm is not.
Our voice AI simplifies initial consultations and project planning. We can collect job details, help with scheduling, and can send price sheets to callers. If a situation is complex—like a large renovation or urgent needs—calls seamlessly transfer to a live agent at the answering service or your project manager. Manage it all from your portal, customizing messages as your project pipeline evolves.
Our voice AI is built for large-scale operations and high call volumes. It streamlines communication across multiple departments, collects detailed data from callers, and ensures every inquiry reaches the right team instantly. With advanced routing logic and scalable parallel call handling, you can maintain a professional, efficient front line—even for global or round-the-clock operations.
Simplify your customer service with Joy voice AI for free.
Seamlessly connect your callers with the answers they need, 24 hours a day. Grow better with an AI answering service today.
